hotelstromboli en faq 010

FAQ

Why is it better to book from this official website than from another online portal, such as Booking or Expedia?
Because on this official website:
  • You have access to exclusive offers and rates
  • Booking is always easy and completely secure
  • You will be in direct contact with our staff
You will not be charged any additional fees
What types of Rooms do you offer?
Choose the room that best suits your needs from our standard, comfort and family types
You will find comfortable and bright rooms, surrounded by greenery or overlooking the beautiful pool or the sea.
Visit the section of the website and discover our rooms
What types of Services do you offer?
  • Front desk,
  • bar,
  • restaurant,
  • access to the beach, with beach umbrellas and deck chairs or sunbeds for the exclusive use of our guests,
  • access to the swimming pool, with sunbeds for the exclusive use of our guests,
  • parking, available to guests,
  • wi-fi in common areas,
  • cribs, upon request,
  • dishes for people with celiac disease, upon request,
  • accessible for people with disabilities,
  • external laundry for a fee,
  • entertainment,
  • transfer service to and from the airport, upon request possibility of booking excursions directly at the hotel at favorable prices
  • car rental
What services require an additional fee?
Unless otherwise specified, the following are not included in the price of the Room:
  • tourist tax,
  • sea view,
  • shuttle service to and from the sea and parking on the beach,
  • beverages, during the stay and with meals
How far is the beach? What kind of beach is it?
The beach is only 300 meters away, and can be easily reached on foot in 5 minutes. The Property offers a shuttle service at a cost of €1 per person, per trip. The sand is white and fine.
Are pets allowed?
Hotel Villaggio Stromboli is pleased to welcome your pets.
Our avenues, surrounded by greenery, will be perfect for your walks.
You will also be able to take your pet to the beach.
Remember that access is prohibited only at the pool and in the dining room.
Remember to let us know that you are traveling with your pet. We will recommend the room best suited to your needs.
Is the Holiday Village accessible to people with disabilities?
We have some Rooms accessible for people with reduced mobility and bathrooms appropriate to their needs. They will also be able to enjoy the pool without difficulty. As far as the sea is concerned, it is possible to reach the beach by car, lacking a boardwalk on the sand.
Do you offer menus for people with celiac disease?
Upon request, our chef will fulfill all the needs of our guest with regard to the menu.
When booking online, how do I know if the reservation has been confirmed?
Immediately after making your reservation, you will receive a confirmation email with a summary of your stay.
How can I change or cancel my reservation?
If you have booked your stay with a travel agency, Booking, Expedia, or a Tour Operator, please contact your travel advisor or enter the private area of the portal. They will be the ones to get in touch with us on your behalf.
If you have booked directly from our website, don't worry! We will be as flexible as possible in handling your reservation, please feel free to contact our booking office
Our colleagues will offer you the different alternatives to a cancellation of your stay
  • full refund for reservations cancelled within the deadline prescribed by law prior to the date of arrival 
  • refund according to cancellation policies for reservations after the above deadline